Refund policy
REFUND POLICY
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
Return Window: Returns must be requested within 14 days of delivery.
How to Start a Return
To start a return, you must contact us first at shopzaviro@gmail.com. Please do not send any items back without contacting us first, as we work with fulfillment partners and need to provide you with the correct return address and instructions. Items sent back to us without prior authorization will not be accepted and cannot be refunded.
Once we receive and approve your return request, we'll provide you with a return address and further instructions on how to send your package back. Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item.
You can always contact us for any return questions at shopzaviro@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims made after 48 hours may not be eligible for refund or replacement.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or clearance products
- Gift cards
- Items without original packaging or tags
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at shopzaviro@gmail.com.