Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Once your order has been handed to our shipping carrier, we are no longer responsible for delivery timeframes.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We work with trusted fulfillment partners to ship our products directly to you.
Delivery times vary depending on your location:
- United States: 7-15 business days
- International: 10-20 business days
Please note: These are estimated delivery times only and are not guaranteed. Orders may arrive sooner or later than the estimated timeframe. Actual delivery times may vary due to customs processing, holidays, carrier delays, weather conditions, or other factors beyond our control. We are not responsible for delays caused by the shipping carrier, customs, or any other third party.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you do not receive tracking information within 5 business days of your order confirmation, please contact us at shopzaviro@gmail.com.
Customs, Duties and Taxes
We are not responsible for any customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, import duties, etc.). Please check with your local customs office for more information about potential charges before placing your order.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your tracking shows your order was delivered but you have not received it, please contact your local postal service or carrier first. We recommend filing a claim with the shipping carrier for lost or stolen packages.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within 48 hours of delivery at shopzaviro@gmail.com with photos of the damaged items and packaging, and we will work with you to resolve the issue. Claims made after 48 hours may not be eligible for replacement or refund.
Incorrect Address
You are responsible for ensuring that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned to us due to an incorrect address, you will be responsible for additional shipping costs to reship the order.
International Shipping
We ship internationally to select countries. Shipping rates and delivery times vary by destination. International customers are responsible for complying with their country's import regulations and paying any applicable customs duties, taxes, or fees.
If you have questions about shipping to your specific location, please contact us at shopzaviro@gmail.com.
Contact Us
If you have any questions about shipping or your order, please contact us at shopzaviro@gmail.com.